It is important to verify the bill you receive from your local council. Here we explain how to do bill verification using the Power-Star software. Typically, we expect the Power-Star readings to be within an acceptable range of the council readings. If not, after verifying the Power-Star readings one of two cases can occur:
- The council is over-billing – the Power-Star data can be used to develop a case for some compensation
- The council is under-billing – the Power-Star data can be used to accrue for when council realise the mistake
In order to analyse the complicated bills you might receive, the Bill Verification tool was developed. This allows you to upload a digital version of the council bill, including meter reading dates, to the Power-Star system. The system will then go ahead and compare the raw data as well as the tariffs with our readings. A report will be generated that compares these items on a line-by-line basis.
The report can be found under the Financial heading:
All uploaded bills will be displayed here for easy access. In order to upload a bill, click the “Create New Report” button. A custom dialogue will show, prompting you to enter the bill information from the council bill:
After the information is entered, press the Submit button. A report will be produced. We have highlighted all the important factors.
You will be able to see if the data corresponds with the utility bill from the local council. Amendments or provisions can then be requested.